Needs audit
I review the number of users, workstations, accounts, and the most common employee requests.
Services
Ongoing IT support for businesses
Ongoing IT support for businesses: employee helpdesk, accounts and permissions, workstation preparation, asset records, documentation, and IT audits. I provide day-to-day user support and organized access management under clear terms.
Clear scope, a quote before work starts and direct contact with the specialist.
What you receive
The scope is based on the actual need. I do not add functions or equipment simply to increase the price.
- Employee helpdeskDay-to-day remote and on-site assistance with common user issues.
- Accounts and permissionsCreating, organizing, and revoking access according to employee roles.
- Workstation preparationConfiguration for a new employee and an orderly handover of access.
- IT records and documentationAsset register, procedures, technical documentation, and periodic audits.
How we work
From the first conversation to a tested deployment — with clear stages and no anonymous ticket hand-offs.
Support rules
We agree on request channels, priorities, response times, and the scope of ongoing support.
IT organization
I organize accounts, permissions, workstations, asset records, and documentation.
Day-to-day helpdesk
I support employees remotely or on site and handle daily IT operations.
MATEUSZKWIATKOWSKI.COM
Why one accountable specialist matters
I take responsibility for discovery, configuration, testing and handover. When you have a question, you contact the person who knows the project and its dependencies.
One point of accountabilityDocumentation and backupsRoom for continued development
Availability and on-site service
I support homes and businesses in the Opole region and neighbouring Lower Silesia. Software, server and AI work can also be delivered fully remotely.
Frequently asked questions
Do you support small businesses?
Yes. I tailor ongoing support to small and medium-sized businesses, the number of employees, and the actual volume of requests.
Do I have to sign a long-term contract?
No. I can provide ongoing support or work per request, whichever suits you best.
How quickly do you respond to a problem?
I try to resolve urgent matters on the same day, often remotely within a few minutes.
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Contact
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Have a similar challenge? Let us start with the facts.
Describe the situation in a few sentences. I will tell you whether I can help, the right next step and what is needed for a quote.